Terms & Conditions
How enquiries, quotes and bookings work on this website, and what each side is responsible for.
Needs a professional review
These terms describe how the site works today and cover the usual ground, but they are not legal advice and have not been checked by a lawyer. The site now takes payment, so this matters more than before: your cancellation and refund rules, your registered business details and the governing jurisdiction all need filling in and reviewing before the site goes live.
Prices on this website
Every price shown is a starting price, per person, on a twin-sharing basis, in Indian rupees. It is what the booking screen charges you.
The final price can differ from it: travel dates, the hotel category you choose, children travelling, flight fares and availability all affect it. We confirm the final price in writing, and where it differs from what you paid we settle the difference either way.
How booking works
You can book a tour on this website. The booking screen shows what you pay at that moment — either a deposit that holds your dates, or the full website price — and tells you before you pay which it is.
- You choose your dates and the number of travellers, and pay the amount shown
- You get a booking reference straight away, and a page you can come back to
- We check availability and reply within one working day with the full itinerary, the hotel list and the final price in writing
- Any balance is settled with our team once you are happy with that written confirmation
What your payment secures
Paying holds your dates while we confirm availability with hotels and transport. It is not itself a confirmed, ticketed trip: the trip is confirmed when you have our written confirmation.
If we cannot deliver the dates you booked, we will offer you the nearest alternative or return what you have paid. We say so in writing either way.
Enquiries are not bookings
Sending an enquiry through any other form on this site — a callback request, a hotel, flight, transfer or group enquiry, or a custom-trip request — does not book anything, reserve anything or commit you to anything. Those are questions, and we answer them.
Paying
Payments are handled by our payment provider, in their own secure window. Your card details, UPI details and bank credentials go to them and never reach this website.
Everything on this site is priced and charged in Indian rupees.
Itineraries can change
Weather, road conditions, local restrictions and supplier changes can all force an itinerary to shift. Where that happens we arrange the nearest equivalent and tell you as soon as we know.
What is and is not included
Each package lists its inclusions and exclusions on its own page. Anything not listed as included is not included.
Passports, visas and health
Making sure your passport, visas, permits and vaccinations are in order is your responsibility. We will tell you what is normally needed, but requirements change and the final check is yours.
We strongly recommend travel insurance covering medical costs and cancellation for every trip.
Suppliers
Hotels, airlines, transport operators and guides are independent businesses. We choose them carefully and deal with them on your behalf, and their own terms apply to the services they provide.
Changes, cancellations and refunds
Cancellation charges and amendment fees depend on how close to departure you are and on each supplier's rules. The terms that apply to your trip are set out in your written confirmation.
To cancel or change a booking, contact us with your booking reference. Where a refund is due it goes back to the same card, account or UPI id the payment came from.
Contacting us
Any question about these terms can be sent through the contact page and we will answer it.